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Privacy Policy

Last updated: April 10, 2026

1. Introduction

VisitorID.ai ("VisitorID.ai," "we," "us," or "our") is operated by VisitorID, LLC, a Texas limited liability company. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website identification platform and related services ("Services") available at visitorid.ai. By using our Services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in two primary contexts: from brands and businesses ("Customers") who use our platform, and about the consumers our platform identifies on behalf of Customers.

Information you provide directly:

  • First name and last name
  • Work email address
  • Company name and website URL
  • Monthly website traffic and paid media spend (estimated)
  • Email platform (e.g., Klaviyo, Attentive, Mailchimp)
  • Messages and inquiries submitted through our contact or demo request forms

Usage data collected automatically:

  • IP address and approximate geographic location
  • Browser type and version
  • Pages visited, time on site, and referring URLs
  • Device type and operating system
  • UTM parameters (source, medium, campaign)

3. How We Use Your Information

  • To respond to demo requests and sales inquiries
  • To provide, operate, and improve our platform and Services
  • To communicate product updates, onboarding materials, and support
  • To analyze usage patterns and improve site performance
  • To comply with applicable laws and regulations
  • To detect, prevent, and address fraud or security issues

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

  • Supabase, for secure database storage of form submissions
  • FormSubmit.co, for email notification delivery
  • Vercel, for website hosting and content delivery
  • Email service providers, for transactional and marketing communications

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer or acquisition.

5. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Request portability of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@visitorid.ai.

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising.

Categories of personal information collected in the past 12 months include: identifiers (name, email, IP address), professional information (company, job role), and internet activity (pages visited, referral source).

To submit a California privacy request, visit our California Rights – Do Not Sell page.

8. Cookies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and support marketing attribution. You can manage or disable cookies through your browser settings. Disabling cookies may affect some functionality of our site.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: